diff --git a/docs/qa.md b/docs/qa.md
index 042aecb..f9073f4 100644
--- a/docs/qa.md
+++ b/docs/qa.md
@@ -124,6 +124,28 @@ five at `predicate`, none inert:
 So the honest way to run step 8 is to wait three hours after the last `water`
 fact, or to write one antedated. Do not read the water rule's silence as a defect.
 
+**The sev4 telegram reach works** (04-08-2026). Resuming a paused kuma monitor
+for paperless, which is genuinely down, put a real `service_down` through the
+whole path with presence away:
+
+```
+23:03 voicesink: no live voice session for service_down, falling through to away channels
+/notifications: 19:03 | service_down | telegram | pending | Сервис перестал отвечать.
+                04.08 23:03 | nudge | service_down | telegram | sent | 23:03
+```
+
+`ChannelsFor(Sev4, Away)` returned telegram, the send succeeded, and the row
+holds at `pending` because sev4 repeats until acked. The 15:51 row shows the
+same rule reaching `acted` earlier, so the ack path works too.
+
+The body was `Сервис перестал отвечать.`, which names no service. That is a bug
+and it is deterministic, filed as **534**. `nudgeValues` fills `{service}` from
+`State.Fact("service_down")`, an exact key mavpoll stopped writing when
+per-monitor facts landed. Nine of the ten templates carry `{service}`, so all
+nine are rejected as unfillable. The one nameless variant is left as the only
+usable one, every time. The stub and LLM phrasers both call `loop.DownServices`
+and get it right. The template path is the one that runs.
+
 **Presence itself has a real defect, filed as 532.** `SavePresenceState` has no
 caller outside tests, so the singleton row is never written. The gate is fine,
 because it reads the bucket `GatherState` computes in memory each tick. Two
@@ -157,7 +179,29 @@ turns look misaligned when they are not.
    HTTP 200, `audio/l16;rate=16000;channels=1`, and real speech back. `ru_query`
    answered `на 04.08.2026 ничего нет.` in 3.82s of audio at RMS 3865, `ru_fact`
    answered `отметила: water = выпил`, `ru_reminder` answered `хорошо, напомню.`
-   at `intent=reminder`. Only `getUserMedia` and the button are still unproven.
+   at `intent=reminder`.
+   **Passes in the browser too** (04-08-2026), and it needed no person. Headless
+   Chrome takes a fake microphone, so the whole browser half runs unattended:
+
+   ```sh
+   chrome --headless=new --remote-debugging-port=9333 --remote-allow-origins='*' \
+     --use-fake-device-for-media-stream --use-fake-ui-for-media-stream \
+     --use-file-for-fake-audio-capture=cmd/mavsttd/testdata/ru_query.wav%noloop
+   ```
+
+   Then drive it over the debug protocol: click `#btn`, wait, click again, read
+   `#status` and `#log`. That covers `getUserMedia`, `MediaRecorder`, the webm
+   decode and the hand-written resample to 16k Int16. It logged
+   `sending 188160 bytes`, which is 5.88s at 16k mono, and got the reply back.
+
+   **The button is on `/`, not `/dash`.** `handleVoice` serves it at the root
+   (`main.go:332`). `/dash` is the presence and fact dashboard and carries no
+   `#btn`. This step said `/dash` until 04-08-2026.
+
+   One defect fell out, filed as **533**. The reply logged as
+   `на+04.08.2026+ничего+нет.` The header is escaped with `url.QueryEscape`,
+   which writes a space as `+`, then decoded with `decodeURIComponent`, which
+   leaves `+` alone. Transcript only, the audio is fine.
 3. Say `тихий режим`. Expect `тихий режим включён. буду реже напоминать.` **Passes.**
 4. Say `выключи тихий режим`. Expect `тихий режим выключен.` Negation must win. **Passes.**
 5. Say `в комнате тихо`. Quiet mode must NOT flip. Confirm on `/history` that no