diff --git a/internal/delivery/dispatcher.go b/internal/delivery/dispatcher.go
index 93fc47d..22b7724 100644
--- a/internal/delivery/dispatcher.go
+++ b/internal/delivery/dispatcher.go
@@ -160,12 +160,20 @@ func (d *Dispatcher) DispatchNudge(ctx context.Context, pn PhrasedNudge, now tim
 			RepeatUntilAck: ch == ChannelTelegram && c.Severity >= loop.Sev4,
 			Ts:             now,
 		}
+		s = minimalForAway(s)
 		sink := d.sinkFor(ch)
 		if sink == nil {
 			continue
 		}
 		attemptID := d.beginOutbox(ctx, "nudge", c.Rule.Name, 0, ch, messageForChannel(s), now)
-		if err := sink.Send(ctx, s); err != nil {
+		if err := safeSend(ctx, sink, s); err != nil {
+			if errors.Is(err, ErrSinkPanicked) {
+				// one broken sink must not eat the other channels for this
+				// nudge (sev4 present is voice + ntfy). the attempt is closed
+				// as failed and we move on.
+				d.completeOutbox(ctx, attemptID, store.DeliveryFailed, now)
+				continue
+			}
 			if errors.Is(err, ErrVoiceNoSession) {
 				// voice was assumed reachable (presence=present) but no live
 				// session exists — the presence guess was wrong. reroute through
@@ -225,12 +233,17 @@ func (d *Dispatcher) DispatchReminder(ctx context.Context, pr PhrasedReminder, n
 			Summary:    pr.Summary,
 			Ts:         now,
 		}
+		s = minimalForAway(s)
 		sink := d.sinkFor(ch)
 		if sink == nil {
 			continue
 		}
 		attemptID := d.beginOutbox(ctx, "reminder", "", rd.Reminder.ID, ch, messageForChannel(s), now)
-		if err := sink.Send(ctx, s); err != nil {
+		if err := safeSend(ctx, sink, s); err != nil {
+			if errors.Is(err, ErrSinkPanicked) {
+				d.completeOutbox(ctx, attemptID, store.DeliveryFailed, now)
+				continue
+			}
 			if errors.Is(err, ErrVoiceNoSession) {
 				// presence guess was wrong — reroute reminder to the away
 				// channel (ntfy). voice is the only present channel, so nothing
@@ -315,9 +328,13 @@ func (d *Dispatcher) RepeatUnacked(ctx context.Context, keys []string, now time.
 			RepeatUntilAck: true,
 			Ts:             now,
 		}
+		s = minimalForAway(s)
 		attemptID := d.beginOutbox(ctx, "nudge", key, 0, ChannelTelegram, messageForChannel(s), now)
-		if err := d.cfg.Telegram.Send(ctx, s); err != nil {
+		if err := safeSend(ctx, d.cfg.Telegram, s); err != nil {
 			d.completeOutbox(ctx, attemptID, store.DeliveryFailed, now)
+			if errors.Is(err, ErrSinkPanicked) {
+				continue
+			}
 			return out, fmt.Errorf("repeat send telegram %s: %w", key, err)
 		}
 		d.completeOutbox(ctx, attemptID, store.DeliverySent, now)
@@ -329,6 +346,24 @@ func (d *Dispatcher) RepeatUnacked(ctx context.Context, keys []string, now time.
 	return out, nil
 }
 
+// ErrSinkPanicked — a sink panicked mid-send. the send did not happen, so the
+// attempt is recorded failed and never silently retried as if it had.
+var ErrSinkPanicked = errors.New("delivery: sink panicked mid-send")
+
+// safeSend calls a sink and turns a panic into an error. without this a
+// panicking sink unwinds past completeOutbox and leaves the delivery_attempts
+// row pending forever — reconciliation only runs at daemon startup, and core
+// is long-lived, so the row would sit there for weeks.
+func safeSend(ctx context.Context, sink Sink, s Sendable) (err error) {
+	defer func() {
+		if r := recover(); r != nil {
+			log.Printf("dispatcher: PANIC in %s sink (this is a bug, fix the sink): %v", s.Channel, r)
+			err = fmt.Errorf("%w: %s: %v", ErrSinkPanicked, s.Channel, r)
+		}
+	}()
+	return sink.Send(ctx, s)
+}
+
 func (d *Dispatcher) sinkFor(ch Channel) Sink {
 	switch ch {
 	case ChannelVoice:
@@ -342,20 +377,44 @@ func (d *Dispatcher) sinkFor(ch Channel) Sink {
 	}
 }
 
+// GenericAwayMessage — what an away channel gets when the phraser gave us no
+// summary. no gendered forms, so it stays right whoever reads it.
+const GenericAwayMessage = "что-то требует внимания"
+
+// isAway — this channel leaves the box, so it only ever gets a minimal body.
+func isAway(ch Channel) bool {
+	return ch == ChannelNtfy || ch == ChannelTelegram
+}
+
 // messageForChannel — away channels get the minimal summary (no shoulder-surf
 // exfil — "disk low on homesrv," not detail); voice gets the full body (local).
-// a missing summary falls back to body — a terse full message is better than
-// no message, and the phraser should have produced a summary for away-bound
-// severities. this is the "minimal body" rule from the spec, enforced at the
-// last mile so a phraser bug can't accidentally exfil via the relay.
+// an empty summary must NOT fall back to the body: the resident model is small
+// and drops fields often, and the away path crosses the "never phones home"
+// boundary. so we send a fixed generic line plus the rule name instead. voice
+// is local, so it keeps the full body.
 func messageForChannel(s Sendable) string {
-	switch s.Channel {
-	case ChannelNtfy, ChannelTelegram:
-		if s.Summary != "" {
-			return s.Summary
-		}
-		return s.Body
-	default:
+	if !isAway(s.Channel) {
 		return s.Body
 	}
+	if s.Summary != "" {
+		return s.Summary
+	}
+	if s.RuleName != "" {
+		return GenericAwayMessage + ": " + s.RuleName
+	}
+	return GenericAwayMessage
+}
+
+// minimalForAway — strips detail from a Sendable bound for an away channel
+// before any sink sees it. the sinks pick Summary themselves too, but this is
+// where the boundary actually is: a sink added later must not be able to leak
+// the full body just by reading the wrong field.
+func minimalForAway(s Sendable) Sendable {
+	if !isAway(s.Channel) {
+		return s
+	}
+	msg := messageForChannel(s)
+	s.Body = msg
+	s.Summary = msg
+	return s
 }
diff --git a/internal/delivery/dispatcher_test.go b/internal/delivery/dispatcher_test.go
index 8901248..e3d79a0 100644
--- a/internal/delivery/dispatcher_test.go
+++ b/internal/delivery/dispatcher_test.go
@@ -784,3 +784,222 @@ func TestDispatchNudge_OutboxBeginFailureDoesNotBlockSend(t *testing.T) {
 		t.Fatalf("send should still happen despite outbox begin failure: sends=%v out=%v", voice.sends, out)
 	}
 }
+
+// ----------------------- away channels carry no detail -----------------------
+
+// panicSink — a broken sink. models the #369 case: the sink blows up mid-send.
+type panicSink struct{ calls int }
+
+func (p *panicSink) Send(_ context.Context, _ Sendable) error {
+	p.calls++
+	panic("sink is broken")
+}
+
+// TestAwaySendsGenericLineWhenSummaryEmpty — #368. The phraser is a small
+// model and drops fields often. An empty Summary must NOT put the full body
+// on a channel that leaves the box; the away sendable gets a fixed generic
+// line plus the rule name instead.
+func TestAwaySendsGenericLineWhenSummaryEmpty(t *testing.T) {
+	ntfy := &fakeSink{}
+	rec := &fakeNudgeRecorder{}
+	d := NewDispatcher(Config{Ntfy: ntfy, Nudges: rec})
+
+	body := "disk /dev/sda1 at 96%, 2.1G free, largest offender /var/lib/docker"
+	_, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("disk-low", loop.Sev3, store.Away),
+		Body:      body,
+		Summary:   "",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if len(ntfy.sends) != 1 {
+		t.Fatalf("want 1 ntfy send, got %d", len(ntfy.sends))
+	}
+	want := GenericAwayMessage + ": disk-low"
+	got := messageForChannel(ntfy.sends[0])
+	if got != want {
+		t.Fatalf("away message: want %q, got %q", want, got)
+	}
+	if ntfy.sends[0].Body == body {
+		t.Fatal("away sendable still carries the full body")
+	}
+	if len(rec.rows) != 1 || rec.rows[0].message != want {
+		t.Fatalf("recorded message: want %q, got %+v", want, rec.rows)
+	}
+}
+
+// TestSev4AwaySendableCarriesNoDetail — the rule is enforced at the
+// dispatcher, not in each sink. A sink added later must not be able to leak
+// the body just by reading the wrong field, so neither field may hold detail.
+func TestSev4AwaySendableCarriesNoDetail(t *testing.T) {
+	tg := &fakeSink{}
+	d := NewDispatcher(Config{Telegram: tg, Ack: newFakeAck()})
+
+	body := "backup job failed: rsync exit 23 on /home/kami, see /var/log/backup.log"
+	_, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("backup-failed", loop.Sev4, store.Away),
+		Body:      body,
+		Summary:   "бэкап не прошёл",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if len(tg.sends) != 1 {
+		t.Fatalf("want 1 telegram send, got %d", len(tg.sends))
+	}
+	s := tg.sends[0]
+	if s.Body != "бэкап не прошёл" || s.Summary != "бэкап не прошёл" {
+		t.Fatalf("away sendable should hold only the summary, got body=%q summary=%q", s.Body, s.Summary)
+	}
+}
+
+// TestAwayKeepsANonEmptySummary — the normal path is untouched.
+func TestAwayKeepsANonEmptySummary(t *testing.T) {
+	ntfy := &fakeSink{}
+	d := NewDispatcher(Config{Ntfy: ntfy})
+
+	_, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("cert", loop.Sev3, store.Away),
+		Body:      "cert for maven.local expires in 3 days, issuer letsencrypt",
+		Summary:   "сертификат истекает",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if got := messageForChannel(ntfy.sends[0]); got != "сертификат истекает" {
+		t.Fatalf("want the summary unchanged, got %q", got)
+	}
+}
+
+// TestVoiceStillGetsTheFullBody — voice never leaves the box, so it keeps the
+// full phrased message even when Summary is empty.
+func TestVoiceStillGetsTheFullBody(t *testing.T) {
+	voice := &fakeSink{}
+	d := NewDispatcher(Config{Voice: voice})
+
+	body := "ты не пил воду четыре часа"
+	_, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("water", loop.Sev1, store.Present),
+		Body:      body,
+		Summary:   "",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if len(voice.sends) != 1 || voice.sends[0].Body != body {
+		t.Fatalf("voice should get the full body, got %+v", voice.sends)
+	}
+	if got := messageForChannel(voice.sends[0]); got != body {
+		t.Fatalf("voice message: want %q, got %q", body, got)
+	}
+}
+
+// TestReminderAwaySendsGenericLineWhenSummaryEmpty — the reminder path crosses
+// the same boundary and has its own Sendable construction.
+func TestReminderAwaySendsGenericLineWhenSummaryEmpty(t *testing.T) {
+	ntfy := &fakeSink{}
+	d := NewDispatcher(Config{Ntfy: ntfy})
+
+	_, err := d.DispatchReminder(context.Background(), PhrasedReminder{
+		Decision: loop.ReminderDecision{
+			Reminder: store.Reminder{ID: 5},
+			State:    loop.State{Now: refNow(), Presence: store.Away},
+		},
+		Body:    "позвонить в клинику по поводу анализов",
+		Summary: "",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if len(ntfy.sends) != 1 {
+		t.Fatalf("want 1 ntfy send, got %d", len(ntfy.sends))
+	}
+	if got := messageForChannel(ntfy.sends[0]); got != GenericAwayMessage {
+		t.Fatalf("away reminder message: want %q, got %q", GenericAwayMessage, got)
+	}
+}
+
+// --------------------------- a panicking sink -------------------------------
+
+// TestPanicMidSendResolvesTheAttempt — #369. A panic used to unwind past
+// completeOutbox and leave the row pending forever, because reconciliation
+// only runs at daemon startup and core is long-lived.
+func TestPanicMidSendResolvesTheAttempt(t *testing.T) {
+	ob := &fakeOutbox{}
+	d := NewDispatcher(Config{Voice: &panicSink{}, Outbox: ob})
+
+	_, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("water", loop.Sev1, store.Present),
+		Body:      "body", Summary: "sum",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("a panicking sink must not fail the dispatch: %v", err)
+	}
+	if len(ob.attempts) != 1 {
+		t.Fatalf("want 1 outbox attempt, got %d", len(ob.attempts))
+	}
+	if ob.attempts[0].status != store.DeliveryFailed {
+		t.Fatalf("want status failed after a panic, got %q", ob.attempts[0].status)
+	}
+}
+
+// TestPanicInOneSinkStillDeliversTheOther — sev4 present is voice + ntfy. One
+// broken sink must not eat the other channel for the same nudge.
+func TestPanicInOneSinkStillDeliversTheOther(t *testing.T) {
+	bad := &panicSink{}
+	ntfy := &fakeSink{}
+	ob := &fakeOutbox{}
+	d := NewDispatcher(Config{Voice: bad, Ntfy: ntfy, Outbox: ob})
+
+	out, err := d.DispatchNudge(context.Background(), PhrasedNudge{
+		Candidate: candidate("backup-failed", loop.Sev4, store.Present),
+		Body:      "long detailed body", Summary: "бэкап не прошёл",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("dispatch: %v", err)
+	}
+	if bad.calls != 1 {
+		t.Fatalf("want the voice sink called once, got %d", bad.calls)
+	}
+	if len(ntfy.sends) != 1 {
+		t.Fatalf("ntfy should still get the nudge, got %d sends", len(ntfy.sends))
+	}
+	if len(out) != 1 || out[0].Sendable.Channel != ChannelNtfy {
+		t.Fatalf("want only the ntfy dispatch reported, got %+v", out)
+	}
+	if len(ob.attempts) != 2 {
+		t.Fatalf("want 2 outbox attempts, got %d", len(ob.attempts))
+	}
+	if ob.attempts[0].status != store.DeliveryFailed || ob.attempts[1].status != store.DeliverySent {
+		t.Fatalf("want [failed, sent], got %q %q", ob.attempts[0].status, ob.attempts[1].status)
+	}
+}
+
+// TestPanicInReminderSinkResolvesTheAttempt — the reminder path has its own
+// send call, and a panic there must not leave the reminder marked fired.
+func TestPanicInReminderSinkResolvesTheAttempt(t *testing.T) {
+	ob := &fakeOutbox{}
+	rc := &fakeReminderCompleter{}
+	d := NewDispatcher(Config{Voice: &panicSink{}, Reminders: rc, Outbox: ob})
+
+	out, err := d.DispatchReminder(context.Background(), PhrasedReminder{
+		Decision: loop.ReminderDecision{
+			Reminder: store.Reminder{ID: 9},
+			State:    loop.State{Now: refNow(), Presence: store.Present},
+		},
+		Body: "звонок", Summary: "звонок",
+	}, refNow())
+	if err != nil {
+		t.Fatalf("a panicking sink must not fail the dispatch: %v", err)
+	}
+	if len(out) != 0 {
+		t.Fatalf("nothing was delivered, want no dispatches, got %+v", out)
+	}
+	if len(ob.attempts) != 1 || ob.attempts[0].status != store.DeliveryFailed {
+		t.Fatalf("want 1 attempt with status failed, got %+v", ob.attempts)
+	}
+	if len(rc.marked) != 0 {
+		t.Fatalf("reminder must stay pending after a panic, got %+v", rc.marked)
+	}
+}